Help! I can't get into my account!

Why you may not be able to get into your account:

• You signed up with a different email address and you've now entered a different email address and are stuck in the sign-up flow
• You don't remember your password and can't log in

Tips for getting back into your account:

1. Clear your browser's cache and cookies
2. Make sure you're using the latest version of your browser
3. Try a different browser like Chrome, Safari or Firefox
4. Use the following link to reset your password: https://www.thistle.co/accounts/password/reset/
5. Please look out for an email in your inbox from help@thistle.co with steps to reset your password, and it may take a few moments to receive the email! Make sure to check your spam, trash, and promotions folders for the email.

If you are experiencing other technical issues or errors on the site, please also try the steps below in addition to the ones above.

Check your computer:

1. Temporarily turn off your ad blocker software
2. Connect your computer directly to the internet instead of a wireless router
3. Restart your computer