What can I expect during deliveries?

By default, our delivery drivers will ring your intercom or doorbell and knock on your door. If no one answers, drivers may follow up with a phone call. Our drivers will leave without delivering the order if we’re unable to make contact with you after 5 minutes. Deliveries are kept cold in transit, of course.

You can select “Leave unattended” in your profile (so it's outlined in the color beet) if you are OK with the bag being left unattended at your door.

To edit your delivery address and instructions, make sure to do so by 11:59pm PST Thursday prior to the week you want the change to take effect.

Editing your delivery address and instructions

1. Head to your Account page
2. Click "Edit" to the right side of "Default Delivery Details"
3. Click "Edit" if you want to edit your existing delivery preferences or "Add Address" at the top of the page if you want to add a new default delivery address (and make sure to save it as default if it's for all orders moving forward).
4. Click "Save" and you're all set!

If you have selected an overnight delivery window, we will not attempt to make contact. Please include detailed instructions on how to access your drop-off location (i.e. building access code, hiding place for the delivery, specific instructions for hard to find apartments, etc.).

If you have selected evening deliveries, that means the evening prior to Mondays and Thursdays, so Sunday and Wednesday nights.

Please note that while our carriers will do their best to honor these special delivery instructions, we cannot guarantee that they’ll be accommodated and aren’t liable for any lost, stolen or damaged deliveries that result from these requests.